OpenAI and ServiceNow expand partnership across enterprise workflows

Oct 30, 2026 · 11:09 UTC

The point

OpenAI and ServiceNow are expanding their partnership to bring OpenAI models and agents into ServiceNow products and connect workflows with ChatGPT and Codex. Inside ChatGPT, an IT team member can find similar incidents, assess change risk, and update a ServiceNow record.

Why it matters

For builders, workflow actions move into chat and coding tools teams already use.

Key details

• Planned Codex integration in ServiceNow AI Workflow Factory
• ServiceNow MCP plugin available in OpenAI marketplace today, enhanced capabilities expected by end of 2026
• ServiceNow gives all employees ChatGPT Work and Codex

Original ~4 min → 25 sec here Source: OpenAI News, Oct 28, 2026